Refund policy

The products listed for the purchase on our website are fully functional & downloadable and we recommend our customers to try our product demo before making the purchase of our software. The product demo will help you to thoroughly analyze the features of our products before you make your purchase decision.

We recommend our customers to take a tour of the demo, to ensure that the software meets all of your business requirements before purchasing the license of our product. During the trial period, all our demo software is fully functional. When you purchase any of our software products you will receive an email with a download link to the software source code. Once the payment is cleared, no refund will be made. We formulate this refund policy as it would be impossible for you to return your registered version of our software.Our support team is available to assist during installation & configuration either through Email or Skype. Technical support will not be available when the source code is altered/modified by the client. Free technical support includes handling bugs/issues alone, which is inside the scope of the project. Any further change request will be treated as Change of Request which will be approved and billed. We strongly recommend all customers to take a tour of the demo version of any of our software products prior to making a purchase decision.

Payment terms

The invoice should be paid on or before 5 days from the invoice raised date. Any payment delays (beyond 5 days) shall put the project on hold and will affect on each release. Further delay in payment will get the team released from the project. Once the team is reallocated, all deliveries and timeline will change due to the availability of the resources. The client will be completely responsible for this.

Acceptance of this refund policy

It’s your responsibility to familiarize yourself with our refund policy. By placing an order for the purchase of any of our products, you accept that you have read this refund policy and agree to fully accept the terms of this refund policy. If you don’t agree with the terms of this refund policy, we ask that you do not place an order with us.

Policy modifications

We reserve the right to modify this policy at any time with the permission of counsel of QONO Technologies Pvt. Ltd. We will post our revised refund policy at least 30 calendar days before it becomes effective. Unless this policy has already been invoked by the submission of a complaint to the provider, version of the policy in effect at the time it was evoked will apply to you until the dispute is over, all such changes will be legally binding upon you.

In the event that you object to any change in this Refund Policy, your sole remedy is to cancel your purchase with us;

NO-REFUND will be made on any fees you paid to us except the following conditions occur:

• When a client terminates the project during an intermediate time and if there is an excess payment excluding the real cost/damages/resource utilization in QONO, it will be paid by QONO to the client in return.
• The refund will be paid within 30 working days from the date of termination.

If you have any queries regarding our refund policy, mail us to accounts@qonotech.com